What is an 8D report?

An 8D report documents the Eight Disciplines problem-solving method: forming a team, defining the problem, containing it, finding the root cause, choosing and implementing corrective actions, preventing recurrence and recognizing the team. Customers often require a thorough 8D report when a defect is reported to them.

What does 8D software do that Excel can't?

8D software assigns actions, sends reminders, flags overdue work, catches repeat problems and builds reports automatically. Every 8D is stored in one searchable database instead of scattered files/filing cabinets.

Is PHRED difficult to use?

PHRED walks users through each step with clear questions and built-in tips, so team members who only join an 8D now and then can contribute without training on the method.

Can managers see overdue actions across plants?

Yes. Overdue, action and problem summary reports can cover every region, plant and department, and you can send reminders directly from the overdue report. Regularly scheduled emails can be sent to managers weekly or monthly with all currently open items in their responsible areas.

Can PHRED use our existing 8D template?

Yes. We replicate your current 8D forms in PHRED, so your reports keep the format your team and customers already use.

CAPA stands for corrective and preventive action. Corrective actions remove the cause of a problem that has already happened. Preventive actions stop a potential problem before it occurs. Quality standards such as ISO 9001 and IATF 16949 require documented corrective action when problems occur.

What does corrective action software do?

Corrective action software gives every action an owner, a due date and a status, sends reminders, flags overdue work, and keeps the full history from problem to verified fix in one searchable place instead of spreadsheets and email.

What is the difference between containment and corrective action?

Containment protects the customer right away, for example by putting suspect product on hold. Corrective action removes the root cause so the problem does not come back. PHRED tracks both, plus investigation and preventive actions, on every problem.

Can PHRED help us prepare for ISO 9001 and IATF 16949 audits?

PHRED keeps a complete record of each problem, its root cause, its actions and how the fix was verified, so the corrective action evidence auditors ask for is easy to find.

Does PHRED work with 8D and A3?

Yes. Corrective actions live inside whichever method your team uses, including 8D, A3, 5 Whys or your own custom workflow.

Supplier Corrective Action Software to Help Suppliers Track and Complete SCARs

PHRED guides your suppliers through a clear root cause analysis, step by step. Every supplier corrective action request (SCAR) lives in one shared place. Actions get owners and due dates, and you get the data to ensure responsibility and create chargebacks when appropriate. No more Word forms to email back and forth.

Book a Demo

Why SCARs Drag On

SCAR forms go out by email and come back late, incomplete or are just ignored entirely.
Time zones and misunderstandings turn simple questions into week-long threads.
Suppliers stop at a quick fix instead of the true root cause, so the problem comes back again and again.
Without a documented history, it's hard to prove supplier responsibility and recover chargebacks.
No easy way to see which suppliers cause the most problems at any given time.
No way to work together and collaborate on the root cause analysis.

PHRED for Quality Managers

A SCAR Process that You and Your Suppliers Can Actually Follow

Guided Steps Suppliers Complete Themselves

Clear questions walk you and your suppliers through each step of the corrective action to think through the problem and identify solutions before escalating.

One Shared Record for Every SCAR

The problem description, photos, attachments, actions and replies stay together in one place. Your team and your supplier always see the same, up-to-date version.

A Secure Supplier Portal

Each supplier logs in to its own secure area of your PHRED system and sees only the problems assigned to its company. Your team sees every problem across every supplier, all in one place.

Real Root Causes, Backed by Evidence

Suppliers list possible causes, work through 5 Whys or a fishbone view, and keep or eliminate each cause with evidence. That makes it far harder to close a SCAR with incomplete analysis.

Using 8D? See How PHRED Handles the 8D Process

Track Every Supplier Action to Closure

Every containment, corrective and preventive action gets an owner, a due date and a status. Before closing, record how the fix was verified so the problem stays fixed. Reminders go out automatically, overdue actions get flagged, and a SCAR can't be closed with open actions. When a SCAR is closed, your internal team and the supplier team is automatically emailed.

See How PHRED Tracks Every Action

Prove Your Supplier Chargebacks With Data

Record scrap, rework, downtime, freight, extra labor and customer claim costs on each problem, and PHRED totals them for you. Combined with a complete history of the supplier's investigation and actions, you have what you need to support a chargeback.

"We were losing so much money each quarter on issues caused by our suppliers. PHRED allowed us to analyze each problem and decide if the supplier was at fault so we could recoup that money." -- Jesse F.

See Which Suppliers Keep Causing Problems

Related records by supplier and part number are one click away, and PHRED flags likely repeat issues when a part has caused problems in the past. Your team can compare problems across all of your suppliers to spot trends early, before they reach your customers.

See it Live

Built for Engineers, Quality Managers, and Executives

For Supplier Quality Engineers

Spend less time chasing responses and translating emails. Your home screen shows every open SCAR action, what's due soon and what's overdue.

For Quality Managers and Directors

See every open supplier issue across plants and regions. The overdue actions report shows who is behind, and sends each person a reminder in one click.

For Upper Management

Compare performance across all of your suppliers at a glance. See which suppliers cause the most problems and cost the most, and make sourcing decisions backed by data.

Book a Demo for the Supplier Quality Team

Works With the SCAR Forms You Already Use

We can mimic your existing SCAR forms in PHRED, so suppliers see a familiar format while you gain tracking and automation. These forms can be updated at any point using PHRED's administration functions.

Proven With Suppliers Around the World

A global technology leader uses PHRED to guide its overseas suppliers through structured problem solving, cutting the back-and-forth for its engineers. A global packaging company uses PHRED's data to support supplier chargebacks across 4 regions and 22 plants.

Read the Supplier Collaboration Case Study

Read the Packaging Case Study

Getting Started is Simple

Step 1: Consult

Show us your current SCAR forms, spreadsheets and tell us about your pain points.

Step 2: Build and Implement

We replicate your process in PHRED, so training is minimal.

Step 3: Optimize

Keep refining the system as your needs change.

SCAR Software FAQ

What is a SCAR?

A SCAR, or supplier corrective action request, is a formal request asking a supplier to investigate a problem with its product or service, find the root cause and put corrective actions in place. Many companies ask suppliers to respond in 8D format.

What does SCAR software do?

SCAR software keeps every supplier corrective action request in one shared record, guides suppliers through root cause analysis, tracks each action to closure, and gives you the history to measure supplier performance and support chargebacks.

Can suppliers work in PHRED directly?

Yes. Each supplier logs in to its own secure area of your PHRED system and sees only the problems assigned to its company. Your team sees every problem across all suppliers.

How does PHRED help with supplier chargebacks?

PHRED records the cost of each problem and keeps a complete history of the supplier's investigation and actions, giving you documented support for chargebacks.

Does PHRED support 8D and A3 for SCARs?

Yes. PHRED can use your existing SCAR template, including 8D format, so suppliers respond in a format they already know.

Is our data secure?

PHRED is SOC 2 and ISO 27001 certified and supports single sign-on (SSO).

Does PHRED offer training?

Yes. PHRED offers training on both our software and the methodology. Simplified root cause analysis is a very popular course.

Ready to Stop Chasing Suppliers?

See how PHRED's SCAR software fits the way your team works with suppliers. In a short demo, we'll walk through a real supplier corrective action from request to verified fix.