Simplify. Automate. Share.
Empower Your Teams with an all-in-one 8D Tool
Easy to Use 8D Process
PHRED walks users through each step of the 8D process. Inexperienced users can access an online coach that guides them through the problem solving steps. Email notifications are sent to keep everyone on track.
Satisfy Customer Requirements
Send thorough and thoughtful 8D reports to your customers so they can see the time and effort you put into solving their problems. Customize the 8D reports depending on specific customer needs.
Knowledge Sharing & Global Reporting
Gain visibility into the reasoning within each 8D and reuse that information on similar problems. Generate global reports and charts so problem knowledge can be shared and leveraged for improvement.
Seamless Integration with Other Systems
Integrate PHRED with existing ERP and CRM systems to ensure a seamless workflow and global reporting process. Understand what is happening without wasting time searching through multiple systems and Excel sheets.
Key Features and Benefits
Centralized 8D System
Manage all problems, from customer complaints to internal plant issues and supplier challenges, in one system so you can easily view and analyze data. Gain problem visibility across the globe.
Problem Knowledge Database
Build a searchable database of past problems and solutions, so you can see what happened before, who worked on it and what solution was effective.
Standardized Process
Implement a consistent problem-solving approach across the organization, from customer complaints through production sites to the supply chain.
Customizable System & Workflow
The system will match the specific needs of your organization, including the problem solving workflow, languages, customer requirements and more.
Find True Root Cause
With a robust root cause process, the system helps users find the true root causes of problems and permanently eliminate issues so you can save time and money.
Supplier & Customer Portals
Suppliers can login and investigate problems, so you can work with them directly. Customers can enter their problem information into PHRED to streamline the complaint process.
Automated Reports & Charts
Stop sifting through multiple systems and Excel sheets to create reports and charts. Use PHRED for both individual problem reports and for global data analysis.
Action Mgmt. with Email Reminders
Assign actions to people with due dates. Use PHRED's email reminders to ensure nothing is lost or forgotten. Escalate overdue actions to ensure people are staying on task.
What Our Clients Say
"8D has always been a daunting task for most of our employees. PHRED breaks it into simple steps that can be assigned to multiple team members so the investigation is not overwhelming."
Alex S.
"My customers are so impressed with the 8D reports from PHRED! We're able to edit it down to only include the info we want to share with each customer."
Steve B.
We were spending so much time tracking problems and actions to closure. Now PHRED takes care of all that automatically, so I don't have to manage a complex Excel sheet."
Diane G.