Simplify. Automate. Share. Empower.
Empower Your Teams with an all-in-one Root Cause Tool
Guided 5 Why Process
PHRED walks users through each step of the 5 Why process. Inexperienced users can access an online coach that guides them through the problem solving steps. Email notifications are sent to keep everyone on track.
Knowledge Sharing
Gain visibility into the reasoning behind each root cause analysis and reuse that information on similar problems. Generate reports and charts so problem knowledge can be shared and leveraged for improvement.
Find True Root Cause
Ensure people are finding the true root cause and implementing effective solutions so problems stop repeating. This will improve operating costs, customer satisfaction, downtime, scrap rates and more.
Seamless Integration
Integrate PHRED with existing ERP and CRM systems to ensure a seamless workflow and global reporting process. Understand what is happening without wasting time searching through multiple systems and Excel sheets.
Key Features and Benefits
Centralized Problem Solving System
Manage all problems, from customer complaints to internal plant issues and supplier challenges, in one system so you can easily view and analyze data. Gain problem visibility across the globe.
Problem Knowledge Database
Build a searchable database of past problems and solutions, so you can see what happened before, who worked on it and what solution was effective.
Standardized Process
Implement a consistent problem solving approach across the organization, from customer complaints through production sites to the supply chain.
Customizable System & Workflow
The system will match the specific needs of your organization, including the problem solving workflow, languages, customer requirements and more.
Find True Root Cause
With a robust 5 Why root cause analysis process, the system helps users find the true root causes of problems and permanently eliminate issues so you can save time and money.
Supplier & Customer Portals
Suppliers can login and investigate problems, so you can work with them directly. Customers can enter their problem information into PHRED to streamline the complaint process.
Automated Reports & Charts
Stop sifting through multiple systems and Excel sheets to create reports and charts. Use PHRED for both individual problem reports and for global data analysis.
Action Mgmt. with Email Reminders
Assign actions to people with due dates. Use PHRED's email reminders to ensure nothing is lost or forgotten. Escalate overdue actions to ensure people are staying on task.
What Our Clients Say
"My engineers aren't the only ones performing root cause analysis anymore. With PHRED, we've driven problem solving to the shop floor and the results are being felt throughout the entire organization."
Michelle S.
"Being able to deep dive from the high level pareto chart into the details of the 5 whys with a few clicks has been a game changer for management."
Justin B.
"The time spent training employees on root cause analysis has been greatly reduced because of PHRED's simple steps and the customizable coaching feature."
Joe G.