Problem Solved!
Problem Solving & Corrective Action Software Built Around Your Process
PHRED guides your team through 8D, A3 and 5 Whys, one step at a time. Everyone sees what they need to do and when it’s due. Quality managers see open and overdue action across every plant. No spreadsheets to chase. No reports to rebuild.
Spend Less Time Chasing and More Time Solving
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Everyone works from the same live record, not emailed versions of a spreadsheet.
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Reminders and escalations keep actions moving without manual follow-up.
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Reports build themselves from the work your team already did.
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Repeat problems get flagged, so solved problems stay solved.
Built for People Who Solve Problems Every Day
Team Members and Problem Owners
Log in and see exactly what you need to know: your open problems, actions due soon and anything overdue. Update an action in seconds from your home screen. Clear questions and built-in tips guide each step, so even occasional team members contribute with confidence.
Quality Managers and Directors
See every open problem and action across plants, departments and regions without asking for a status update. The overdue actions report shows who is behind and by how long, and sends each person a reminder in one click. Scheduled summaries land in your inbox weekly or monthly.
One Clear Process, From Root Cause Analysis to Prevention
Whether your team uses 8D, A3, 5 Whys or its own method, PHRED moves every problem through the same simple path.
State the Problem
Capture what happened, who is involved and what it is costing you.
Contain It Fast
Protect your customer with containment actions and a built-in checklist.
Find the Root Cause
Work through 5 Whys and a fishbone view until the true cause is confirmed.
Fix and Prevent It
Assign corrective and preventive actions with owners and due dates.
Close It and Keep the Lessons
Record what you learned so the next team doesn't start from scratch.
Solutions for Every Kind of Problem
One platform for all of your problem solving, with templates for each department or function.
Supplier Corrective Action
Work SCARs directly with your suppliers
Root Cause Analysis
Walk through creating a 5 Why or Fishbone
Customer Complaints
Respond faster and show customers the fix
A3
Build A3 reports with ease to summarize a problem
Problem Reports in One Click
Every problem produces a one-page summary for customers and executives, plus a full report with every detail and attachment. Print, email or export to PDF, Word or Excel.
Your Forms and Process, Up and Running Fast
Step 1: Consult
Show us your current Word and Excel forms and where the process gets stuck.
Step 2: Build and Implement
We replicate your forms in PHRED and add the automation, so training is minimal.
Step 3: Optimize
Adjust templates yourself with the built-in Admin tool, or let us refine them as you grow.
Secure, IT-Free SaaS
SOC 2 and ISO 27001 certified, with single sign-on (SSO) and no internal IT setup required.
Proven by Manufacturers Every Day
35
Years of experience in problem solving technology
40%
Median reduction in problem resolution time
$23 mil
Annual reduction in customer claims for a packaging client
410%
ROI on the RootSolve investment by applying lessons learned globally
Manufacturer Enhances Problem Solving & Knowledge Sharing
Tackled an estimated $1.3M a quarter lost to repeat problems