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When to do an 8D

Do an 8D when:

  • You do not know the cause or causes of the problem

  • It's a repeat problem (perhaps previous attempts at solving it have failed)

  • It's a serious problem (e.g. high cost, safety issue, etc.)

  • It affects subsequent or dependent operations

  • It's hard to define

  • There is disagreement regarding the problem and/or solution


Don't do an 8D if:

  • It's a small, isolated non-conformance that's easily fixed with no likelihood of repeating

  • The cost of performing the solution exceeds any possible future problems due to not solving it

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