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How to motivate your teams to do 8Ds and root cause analysis

Do folks seem to be dragging their feet when it comes to 8Ds and RCAs? In their mind, they've already "solved" the problem and moved on, why spend more time on it?

Wondering what might help motivate them? Check out our ideas below.

Explain the Benefits

If people understand how RCA can help in the long run and make their jobs easier, they'll be more likely to participate. Using real examples from your day to day will help.

Be Blunt

If RCA is an executive mandate, make that known! If poor RCA is causing you to lose customers, and in-turn, make budget cuts, make that known! Behavior will change if people know their job, reputation, bonus or promotion are on the line.

Offer Trainings or Short One-on-Ones

RCA can be daunting. If you need to offer refresher trainings or quick one-on-ones to answer specific questions or clear up confusion, it will be worthwhile to invest your time. It will also eliminate any excuses that come up in the future.

Create Small Incentives

People are motivated sometimes food. Although you probably can't be handing out cash at your quarterly meetings to the leading problem solving teams, maybe coffee gift cards, pizza parties, donuts, cookies, etc can help sweeten things up a bit. Consider incentives for the teams who solve the most problems, improve the most, or solve the leading customer complaints.

Provide Folks with the Time They Need to Perform RCA

A big deterrent in performing RCA is the lack of time. Being assigned another thing to do on top of one's current duties can be stressful. To alleviate this, consider:

  • Relieving folks of one of their duties to make time for RCA

  • Setting aside time within every week for RCA

  • Creating a team or individual role who's only job is to do RCA across the company

Promote a problem solving culture

By adopting a positive outlook on problems, your teams will begin to see problems as learning and improvement opportunities. Avoid blaming and consequences for mistakes; focus on working together toward containment, root cause and permanent solution.

Got any other tips? Leave them in the comments below!

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