Customer Problem Solving Software

Customer complaints can be frustrating, but they also offer a valuable opportunity to improve your products, services, and customer relationships. PHRED software empowers your business to effectively manage the entire complaint lifecycle, turning negative feedback into a catalyst for positive change.

Visibility

View suppliers' root cause analysis and approve or reject their submissions. Get a bird's eye view of real-time data across all suppliers.

User Friendly

Designed with simplicity in mind, suppliers can easily follow the steps to identify the root cause of a problem and know exactly what's expected of them.

Reports & Charts

Easily generate & distribute reports without manually compiling data. Stay on top of responses, compare suppliers and make informed decisions with ease.

Customized Templates

We'll match your current process and workflows so you don't need to change procedures or re-train suppliers. This can include 8D, A3, 3x5 whys, DMAIC, and more.

Alerts

Suppliers receive emails alerts when problems are assigned and when due dates are approaching. Keep them on task without following up.

Support and Experience

We have been implementing problem solving systems in global corporations since 1991. With our proven approach and experienced support team, we can make it work for you too.

Try It Out

Internal Problem Solving Software

"My suppliers finally understand our requirements for root cause analysis without me having to continually monitor their progress."

Elizabeth F.

"Working in the same system as our suppliers takes out tons of the back and forth admin work. Now everything happens faster."

Kate C.

"We can compare supplier performance and their responsiveness when issues arise. This gives us better data to make purchasing decisions and has increased supplier quality across the board."

Tomas P.